NTSmart Commercial kitchen solution
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FAQ

If your specific question isn’t covered below, feel free to reach out to us. We’re here to assist with FAQs related to commercial kitchen equipment, kitchen design projects, or to schedule an initial consultation with our kitchen design team.
 
If your question hasn’t been addressed above, feel free to contact our knowledgeable team via email or by using our online form.

ALL FAQ

  • Q Is technical support available for installation and troubleshooting?

    A Yes, we offer technical support to help with installation and troubleshooting issues. Our knowledgeable staff is available to address any questions you may have.
  • Q Do you provide installation services for the equipment?

    A Although direct installation services are not part of our offerings, we provide comprehensive assistance through instructions, videos, and online guidance. Alternatively, we can recommend reputable professionals in your area to assist with installation.
  • Q Can I cancel an order after placing it?

    A Order cancellations are subject to our cancellation policy and may incur fees based on the order status. If you need to cancel your order, please reach out to our customer service team promptly.
  • Q What is your privacy policy regarding customer information?

    A We take customer privacy seriously and strictly adhere to privacy policies designed to protect your personal information. For more details, feel free to review our privacy policy on our website.
  • Q How can I reach customer service for assistance?

    A You can easily contact our customer service team via phone, email, or live chat. They’re available to assist with any questions or concerns you may have.
Tel: +86-20-8930-1818
E-mail: Benny@ntsmart.com
Address: No.28 Daganwei Road, South of Gongye Dadao,Haizhu Dist., Guangzhou, Guangdong, China

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