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Q What are your shipping rates and fees?
A Shipping rates and fees depend on several factors, including the destination, shipping method, package size, and weight. During the checkout process, you can view estimated shipping costs before finalizing your order.
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Q Do you offer international shipping?
A Yes, we provide international shipping services to most countries. Keep in mind that shipping fees and delivery times may vary based on the destination.
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Q How can I arrange the shipment or transportation of goods?
A For smaller items, we rely on services such as DHL, UPS, China Post, and airfreight. However, for bulk orders, we recommend cost-effective sea shipping, which significantly reduces shipping charges. Additionally, we promptly handle the preparation of customs clearance documents after container loading.
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Q Do you provide product assembly services?
A While we typically do not offer assembly services, many of our products come with easy-to-follow assembly instructions. If you need assistance, please don’t hesitate to reach out to our customer service team.
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Q Are there any additional charges for remote installation guidance?
A No, remote installation guidance is included as part of our service offerings at no extra cost. We are committed to ensuring that you receive all the support necessary for successful equipment installation.