If your specific question isn’t covered below, feel free to reach out to us. We’re here to assist with FAQs related to commercial kitchen equipment, kitchen design projects, or to schedule an initial consultation with our kitchen design team.
If your question hasn’t been addressed above, feel free to contact our knowledgeable team via email or by using our online form.
A We accept various payment methods, including bank transfers (T/T), letters of credit (L/C), Western Union, Money Gram, credit/debit cards, and PayPal.
Q What if the equipment arrives damaged during shipping?
A In the unlikely event of equipment damage during shipping, please contact our customer support team immediately. We’ll work swiftly to resolve the issue and arrange for a replacement if necessary.
Q What packaging materials do you use to ensure safe shipping?
A To ensure safe shipping, we use high-quality packaging materials and techniques. This includes bubble wrap, packing peanuts, and sturdy cardboard boxes to protect your order during transit.
Q Are there any additional taxes or duties for international orders?
A
Yes, international orders may be subject to import taxes, customs duties, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Q Do you assist with international customs clearance?
A Absolutely! We offer assistance with customs clearance for international orders. Our team will prepare all necessary customs documentation to ensure a smooth process through customs.
注: 建议图片大小150px*50px 
